1. Delivery area
Our standard website delivery area covers eligible addresses in England, Wales and mainland Scotland. The free-delivery offer does not automatically include Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, BFPO addresses or any postcode outside the delivery zone shown at checkout.
2. When free delivery applies
Free standard delivery applies only where the product and delivery postcode are eligible. A delivery charge may apply to remote postcodes, oversized or specialist items, split consignments requested by the customer, or services faster than standard delivery. Any charge must be shown at checkout or agreed in writing before payment.
Custom-made quote prices never include delivery. After you approve the product quote, we assess the packed size and delivery postcode and provide a separate delivery price for your approval. No custom-order payment is taken merely by submitting the calculator form.
3. Dispatch and delivery estimates
Product pages, quotes or order confirmations will show the applicable dispatch or lead-time information. Stock items and made-to-order items can have different lead times. Dates are estimates unless we expressly agree that a particular date is essential.
Unless a different period is agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is made.
4. Carriers and tracking
We use Evri and may use another suitable parcel or specialist bulky-goods carrier where the size, weight, value or destination requires it. Where tracking is available, we send it to the contact details supplied with the order. Carrier choice cannot always be guaranteed.
5. Delivery responsibility
G-Stores Limited remains responsible for the goods until they are delivered into your physical possession or the possession of a person you identified to receive them. Please take care when authorising a safe place, neighbour or other delivery instruction.
6. Delays, loss and failed delivery
If tracking appears delayed, lost or incorrectly marked as delivered, contact us rather than relying only on the carrier. We will investigate and remain responsible for providing the legal remedy where appropriate. If we cannot meet an agreed essential deadline, or the statutory delivery rules allow cancellation, we will explain the available options.
If delivery fails because the address supplied was incomplete or incorrect, or no one follows the carrier's reasonable redelivery instructions, we may charge the actual reasonable cost of a further delivery where permitted.
7. Damage on arrival
Please inspect the outer packaging and goods as soon as reasonably possible and tell us about visible transit damage promptly. Keep the packaging while we investigate. A delay in reporting does not remove statutory rights, but early information helps us resolve carrier claims.
8. Contact
For delivery help, email support@g-stores.co.uk with your order number and delivery postcode.