Returns & Refund Policy – G-Stores Limited

Thank you for shopping at g-stores.co.uk. We aim to ensure you are completely satisfied with your purchase. This Returns & Refund Policy outlines your rights and responsibilities when returning items purchased from G-Stores Limited.

14-Day Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging

  • The item must be in the same condition you received it

  • You must have a valid receipt or proof of purchase

To begin a return, email us at support@g-stores.co.uk. Returns must be sent to: G-Stores Limited
19 B Nithsdale Street, Glasgow, G41 2PZ, Scotland, United Kingdom

Returns without prior request and approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • Your item is defective or damaged

  • You received the wrong item

We will evaluate the issue and provide a resolution, including possible replacements or refunds.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (e.g., food, groceries, drinks)

  • Custom-made or personalized items

  • Opened or unsealed hygiene or personal care products

  • Sale items or gift cards

Please contact us if you have questions about a specific item’s eligibility.

Exchanges

The fastest way to get the item you want is to return your current item (if eligible), and place a new order separately.

EU Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days without needing to provide a reason. Items must still be returned in unused condition and original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved:

  • Your refund will be issued to your original payment method within 10 business days

  • Please allow extra time for your bank or card provider to process the refund

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Us

For any return, exchange, or refund question, reach out to: G-Stores Limited
Email: support@g-stores.co.uk
Address: 19 B Nithsdale Street, Glasgow, G41 2PZ, United Kingdom

Last updated: August 2025